If you decide within 48 hours of receiving an item you purchased from us that you do not wish to keep it we will refund you in full, less any freight charges, plus a re-stocking fee of 5% and under the strict proviso that the item is in the same condition coming back to us as when it left.
If we send you the wrong item by mistake, we'll pay the cost for you to return it to us and we'll send you the right item, as long as you let us know within 48 hours of receiving it. We reserve the right to choose the service by which you return the wrong one to us and how we ship you the correct item. At our discretion we may negotiate with you to keep the item and either refund you the difference in the case of an item cheaper than what you paid for, or ask you to pay more in the case where the item is more expensive that what you paid for. In either circumstance, the right is ours alone to make the determination whether the goods are returned to us or not.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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